Application Consultant (1 year contract)

Job Description
Application Consultant (1 year contract) (19K-32K)
(JO-180503-161303)
Work outline: Responsible for providing technical supports to clients and also performing other functions as assigned, such as project etc.
Duties & Responsibilities:
Provide technical and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts
Respond to users’ concerns via telephone, email, facsimile, or video conference
Accurately log all Helpdesk related information such as Issue Details, Issue Handling History, and User Contact Information
Maintain reasonable discipline and decorum in the Help Desk area
Perform other functions or projects, which may be assigned by the support Specialist, Manager, or Coordinator
Other tasks as assigned

Qualifications:
[Must]
Thai nationality, Male/Female, age 22-35 years
Bachelor's or Master's degree in English, Computer Engineering, Electrical Engineering, Computer Science, Information Technology, Telecommunication Engineering, Business Computer or related fields.
Fresh graduate is also welcome Or 1-3 years of experience in IT Support/Service Desk, Call Center or other related filed
Willing to work in shift and contract
Willing to challenge in IT field
Good command in English
Good interpersonal skill and able to coordinate with other teams and clients

Preferable:
Knowledge of Microsoft Operating Systems, IT Applications, Information Security, Network & INFRA (Server related etc.) will be advantage
Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting)
Experience in telephone support of external customers in resolving the specific problems
Good understanding and appreciation of information technology
Network & INFRA (Server related etc.) and Programming knowledge

Languages skills
English: Advanced Conversational Level
Japanese: Preferable


Workplace Area: BTS Samrong
Working Hour: Shift (Morning shift: 7.30-16.30, Afternoon shift: 11.00-20.00, Night shift: 20.30-8.00*(after05.00 is OT))

About the Benefits
Salary: 19,000 – 32,000 THB
☒ Social Security Insurance
☒ Accidental and Health insurance
☒ Health insurance [Including spouse and child]
☒ Dental Treatment fee
☒ Yearly Health Check Up
☒Business trip Allowance
☒ Customer site at upcountry
☒ Shift allowance
☒Bonus depends on Company’s Profit


About the company
Business Type: Network support/ System integration
Products: Network support in general in Thailand and other countries/ System Integration in General

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