Airfreight Import Customer Service Division Manager

Job Description
Airfreight Import Customer Service Division Manager
(40K-60K) (JO-180530-163698)
Duties & Responsibilities:
Oversee and lead a team of all Air freight import customer service team
Manage, monitor and optimize Air freight import customer service to ensure smooth delivery
Maintain communication with consignee, carriers, operations and sales to secure correct documents
Communicating courteously with customers by telephone, email, letter and face to face
Providing help and advice to customers on company's products & services
Keeping accurate records of discussions or correspondence with customers
To visit customers regularly as per Sales policy and submit report on time
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants or customer service officers
Handling customer complaints or any major incidents
Developing feedback or complaints procedures
Issuing refunds or compensation report to top management & communicate to customers
Analyzing statistics or other data to determine the level of customer service
Improving customer service procedures, policies and standards

Qualifications:
[Must]
Thai Nationality , Male/Female, 30-40 years old
Bachelor's degree in Business, Economic, International Business, Logistics
At least 6 years experienced in Air freight Customer Service import from Freight Forwarder or Logistic
At least 2 years in managerial skill in team management
Have record of continuous employed by same company
Smooth communicate both inside and overseas
Good computer skills to support all analyze reports (Outlook, Advance Excel , PowerPoint)
Able to visit customer by own car , own drive
Able to work on Saturday


Languages skills
English: Business Level
Japanese: None


Workplace Area: Airport Link Lat Krabang
Working Hour: 08:30 – 17:00 (Mon – Fri), 09:00 - 13:00 (every Sat)

About the Benefits
Salary: 40,000 – 60,000 THB


About the company
Business Type: Transportation & logistics
Products: Airfreight & Sea freight / Customs Brokerage / Logistics Warehouse/ Cross Border Truck / Packing Operations /Domestic Transportation

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