Technical Specialist

About this Job
Job Highlight
Able to work in leading system Integrator and solutions provider in Thailand
Able to work in company which has been expanding business through proactive business undertakings in the short period
Work Outline: Implement project (core service provider, core banking, Micro Design, Escalate Engineer (LV3))


Duties & Responsibilities:
Represent company as an onsite resident for fault, incident and proactive engagement work
Incident and Problem Management
Trouble shooting on site (lv.3)
Ensure that the events are handled till closure
Check site and conduct site audits as needed
Technical consultation to customers on product operation and configuration.
Provide hardware and Software support to customer both over the phone and on-site.
24-hours mobile phone on-duty services.
Understand and correctly use the escalation procedure.
Maintain technical competency on assigned product range.
Understand and correctly use the escalation procedure (vendors).
Technical liaison with customers.


Qualifications:
[Must]
Thai nationality, Male/Female, Age 25-40 
Bachelor’s degree in computer engineering or computer science or electrical/electronic engineering
Holders of CCIE in Routing & Switching, Data center, Security, Service provider, Collaboration, Wireless or CCDE
Strong technical skills of LAN, WAN, WLAN, Video Broadband, IP Communications of CISCO
Experience in solution design, customer support, technical support, responsible for the support based on Cisco Router and Switches
Proven customer service and problem solving skills, working face-to-face and on-site with customers
Experience and expertise in Cisco and Network management
Detailed theoretical and practical knowledge of IP protocols, Routing Protocols (OSPF, BGP, EIGRP, MPLS), DMVPN, firewalls, and routers
Experience configuring, installing, and troubleshooting centralized network infrastructure such as routers, switches, firewall, load balancer, etc.
Experience with large scale implementation


Languages skills 
English: Conversational level
Japanese: None


Workplace Area: BTS Phloen Chit
Working Hour: 9.00 – 18.00 (Monday – Friday)


About the Benefit
Salary: 70,000 – 80,000 THB Negotiable
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Provident Fund
☒Annual Health Check
☒Telephone Allowance
☒Bonus depends on company profit and individual achievement


About the company
Business Type: Consulting
Products: broadcasting & communications equipment consultation and installation

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