Customer Relations Executive(JP)(SDG-79833)

*Manager level, JP speaking
• Responsible for customer relationships after the sale process is complete.
• Develop customer relations strategy, improve tenant’s database to ensure customers are satisfied with company product and service.
• Build and maintain long-term relationships with tenants to ensure customer satisfaction and engagement.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Monitor lease to ensure all leased are renewed prior to lease expiration
• Negotiate renewal rental rate and close deal.
• Act as point of contact for complaints and escalate issues as appropriate
• Follow up any issues and keep tenants report of any progress to make sure all tenant problems have been resolved.
• Assist tenants for building handover and takeover.
• Work with marketing and engineering team to translate customer needs into technical design for product and service improvement.

Working Hour: 8:30-17:00 (Monday- Friday, SAT: None)
 




• Age 27-40 years
• Bachelor's degree or higher in MBA, Marketing, Business Administration, or other related fields
• Have working experience at least 3 years as Sales, Customer service, Guest relation in any field
• Conversational high level of Japanese (Must have JLPT N2 up)
• Conversational high level of English (Must have TOEIC score 600 up)
• Able to use MS Office

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