Golbal IT help desk

About this Job
Job Highlight
Able to work in a supply chain operator ranking among the top companies in its field in Europe and the World
An opportunity to contribute IT skills and knowledge
An opportunity to work and coordinate with colleagues from many countries
Work Outline: Provide support (key and super users) from local and other branches


Duties & Responsibilities:
Provide support (key and super users), in line with OPS policies and business needs in order to ensure an optimized utilization of our Operational TMS [Next Gen].
Analysis, classification and solving of Incidents of our TMS
Conduct approval tests on functionality of new versions provided by our software supplier
Provide TMS application support on global scale
Identify TMS and helpdesk application training needs
Create, coordinate and conduct (refresher-)trainings for TMS and Helpdesk ticketing system to Key Users
Work closely with team members, Key Users, application specialists and TMS vendor for incident issues
Document TMS incidents and resolutions and maintain these in a knowledge database and FAQ catalogue
Support of local country key-users on how to use the TMS
Participate in TMS related projects when requested and develop training material for projects going live
Identify system optimization opportunities and report to application and process owners
Administer ticket handling records
Administer, analyze and report testing results to Process Support Manager
Administer and report training hours conducted and results to Support Manager
Analyze and classification of IT Incidents of our TMS for all enabled countries and companies
Present and train the team on focus areas






Qualifications:
[Must]
Thai nationality, Male or Female, age 25-30 years 
Bachelor’s degree in Computer Science or related fields
At least 2-3 years’ experience in support of logistics systems
Experienced in conducting user Trainings
In-depth knowledge of the TMS and helpdesk ticketing systems
Flexible for Irregular working hours


Preferable Skill / Experience
Experienced in Japanese Freight Forwarder
Able to communicate in Japanese


Languages skills 
English: Business Level
Japanese: None


Workplace Area: BTS Onnut
Working Hour: 8.30-17.30 (Mon – Fri)


About the Benefit
Salary: 40,000 – 60,000 THB
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒ Life Insurance 
☒Provident Fund
☒Annual Health Check
☒Other benefits will be confirmed 
☒Bonus depends on company profit and individual achievement


About the company
Business Type: LogisticsProducts: Freight Forwarding, Supply Chain Optimization

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