Air Freight Reservation Specialist

Air Freight Reservation Specialist (55K-70K) (SDG-82485)
ผู้เชี่ยวชาญด้านการจองขนส่งทางอากาศ

<Job Responsibilities>
• Process management & airlines procedures preparation, Charter flight.
• Ensure sufficient space & capacity supply and promptly air cargo arrangement to meet customer's expectations.
• Liaise with core carriers’ partner, strategic carriers’ partner on space bookings & rates negotiation.
• Handling of cargo claims with customers & airlines.
• Liaises closely with overseas offices for gateway business (Transit shipment, etc.)
• Analyse profit & loss reports, root cause and recovery solution as necessary.
• Daily checking of cargo booking & reservation and ad-hoc rates negotiation to ensure that cost is competitive & profitability and cargo space reserve efficiency for meet with customer satisfaction.
• Supervise & review process of cargo reservation, ensure the consolidation efficiency is always performed on daily, weekly, monthly basis.
• Prompt action & response with airlines in case of their service quality cannot meet customer's satisfaction and/or when irregularity occurred.
• Monitor & follow up claim process with airlines when damage occurred.
• Share knowledge, suggest, and provide the solution as well as enhance co-worker, subordinates to work efficiency.
• Always review work procedure (KAIZEN), including of automation related internal system in order to shorten/reduce/improve/ and develop cargo knowledge.
• Regular meeting with other related department to ensure proper compliance and smoothly operations flow & process.


<Necessary Skills / Experiences>
- Thai nationality, Male, Female, 35-45 years old
- Bachelor’s Degree in Business, Economic, International Business, Logistics, or related fields.
- Minimum 5-8 years working experience in air freight forwarding industry, customs operations.
- Good knowledge of Thai customs regulation, Air freight forwarder business.
- Good command of English, both of written and spoken.

<Details>
- Good services mind and ability to motivate and work in fast moving, pressure environment.
- Strong interpersonal management skills.
- Problem Solving & Decision Making.
- Analytical Thinking & Logical Thinking.
- Proficient in MS Office and Excel.

<Preferable Skill / Experience>
- Immediate or quick to start working is preferred.

Languages skills
English: Conversational Level
Japanese: None

Workplace Area: MRT Lat Phrao, Bangkok
Working Hour: 8:30-17:30 (Mon – Fri 08.30 am – 05.30 pm, Sat: 09.00 am - 12.00 pm (Work alternate Saturdays), Sun = Holiday)

About the Benefits
Salary: 55,000–70,000THB

About the company
Product & Service: Freight forwarders (Air, Sea)
Business Type: Distribution / Transportation / Warehousing

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