Support Engineer (Senior)

About this Job
Job Highlight
An opportunity to grow with the best selling independent Japanese SI vendor company
Fresh graduate is also welcome
An opportunity to utilize your experience and knowledge in Network integration
Work Outline: Responsible for supporting clients


Duties & Responsibility:
Receive and Response to customer call/e-mail
Logging and Tracking the details of customer requests and problems as cases.
Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement
Participate and assist in driving the knowledge management process.
Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed.
Support user requests that were defined in team scope of work, follwing service level agreement.
Provide report to customer, supervisor and project manager upon requests.
Other tasks as assisgned


Qualifications:
[Must]
Thai Nationality, Male or Female, Age25-30 
Bachelor's degree in Computer Engineering or any related field
At least 3 years ecperiences in IT support and implementation or related field.
Network (LAN/WAN0 troubleshooting and design)
Operation system (Window client/server, Linux, Vmware) configuration and troubleshooting
Security solution and appliance configuration and troubleshooting
Internet services configuration and trobuleshooting 
[Prefer]
        Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSAwould be an advantage. 
 Languages skills 
English: Advanced Conversational level 


Workplace Area: Ploenjit/Bangkok
Working Hour:Shift (Morning shift: 7.30-16.30, Afternoon shift: 11.00-20.00, Night shift: 20.30-8.00*(after05.00 is OT)


About the Benefit
Salary: 22,000THB – 38,000THB 
☒ Social Security Insurance
☒ Accidental and Health insurance
☒ Health insurance [Including spouse and child]
☒ Provident fund
☒ Dental Treatment fee 
☒ Yearly Health Check Up
☒ Marriage Welfare, Funeral Welfare, New born Welfare
☒ Transportation [THB1,000]
☒Business trip Allowance [THB100/day]
☒ Cafeteria welfare [THB 5,000 baht/year]
☒ Customer site at upcountry [THB100 /day]
☒ Shift allowance*after probation : 50 baht/day for day shift, 150 baht/day for night shift


About the company
Business Type: Network support/ System integration
Products: Network support in general in Thailand and other countries/ System Integration in General

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