仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | 人材、教育、コンサル、専門サービス／ アウトソーシング会社、BPO会社 |
| 雇用形態 | 正社員 |
| ポジションレベル | リーダー/係長レベル |
| 募集人数 | 2名 |
| 希望入社時期 | 13-February-2023 |
| 必須語学力 |
日本語 （ネイティブレベル） 英語 （流暢に話せるレベル） |
| 活かせる語学 | |
| 勤務時間 | フルタイム |
仕事詳細
Role: Quality Analyst
**Language Proficiency: English (B2 level) + Native Japanese
Location: Bangkok Thailand
About the Role: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
Essential Functions/Core Responsibilities
• One should be ok watching the egregious/sensitive content
• Someone coming from content moderation background preferred
● Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
● Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
● Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
● Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
● Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
● Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
© 2019 Concentrix Corporation. All rights reserved
● Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
● Complete phone time to keep current on programs (as applicable)
● Contribute to maintaining forms and l
● Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
● Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
● Effective communication skills, both written and verbal
● Proficient in Microsoft Office
● Ability to multitask and meet timelines on deliverable
● Detail-oriented
面接について
Stage 1: phone screening (10-15min)
Stage 2: English test (online)
Stage 3: interview via video call (30min)
連絡先
Quality Analyst (BPO)
Concentrix CX (Thailand) Co
応相談／非公開
