Global IT Support Manager

Global IT Support Manager (70K-80K) (JO-171101-139555)

About this Job

Job Highlight

Ø  Able to work in a supply chain operator ranking among the top companies in its field in Europe and the World

Ø  An opportunity to contribute IT skills and knowledge

Ø  An opportunity to work and coordinate with colleagues from many countries

Work outline: Provide support (key and super users) from local and overseas users

 

Duties & Responsibilities:

Ø  Provide support (key and super users), in line with OPS policies and business needs in order to ensure an optimized utilization of company system

Ø  Analysis, classification and solving of Incidents of our TMS

Ø  Conduct approval tests on functionality of new versions provided by our software supplier

Ø  Provide TMS application support on global scale

Ø  Identify TMS and helpdesk application training needs

Ø  Create, coordinate and conduct (refresher-)trainings for TMS and Helpdesk ticketing system to Key Users

Ø  Work closely with team members, Key Users,  application specialists and TMS vendor  for incident issues

Ø  Document TMS incidents and resolutions and maintain these in a knowledge database and FAQ catalogue

Ø  Support of local country key-users on how to use the TMS

Ø  Participate in TMS related projects when requested and develop training material for projects going live

Ø  Identify system optimization opportunities and report to application and process owners

Ø  Administer ticket handling records

Ø  Analyze and classification of  IT Incidents of our TMS for all enabled countries and companies

Ø  Present and train the team on focus areas

 

Qualifications:

[Must]

Ø  Thai nationality, Male or Female, age 30-45 years

Ø  Bachelor’s degree in Computer Science or related fields

Ø  At least  3-5 years’ experience  in support of logistics systems

Ø  Experienced in conducting user Trainings

Ø  In-depth knowledge of the TMS and helpdesk ticketing systems

Ø  Flexible for Irregular working hours

 

Languages skills

English: Business Level

Japanese: None    

 

Workplace Area: BTS OnNut

Working Hour: 8.30-17.30 (Mon – Fri)

 

About the Benefit

Salary: 70,000-80,000 THB negotiable

☒Social Insurance

☒Accidental and Health insurance OPD/IPD

☒ Life Insurance

☒Provident Fund

☒Annual Health Check

☒Bonus depends on Company’s Profit

 

About the company

Business Type: Logistics

Products: Freight Forwarding, Supply Chain Optimization 

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