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  2. Bangkok Job seeking
  3. After-Sales Engineer Section Manager

After-Sales Engineer Section Manager

80000 〜 100000 THB

  • RGF HR Agent
  • Location: Bangkok
  • Japanese level:None(+Studying) │Required length of experience:Uncategorized

Job summary

Job category Other/Other
Industry Other/
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

English (Conversation)

Foreign language competence -
Working hours Others
Welfares / Leave systems

Work details

<Job Responsibilities>
- In charge of improving service standard & management

Team Management (Manager role)
- Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff
- Plans, monitors, appraises, and reviews job contributions of staff
- Communicates job expectations to staff
- Enforces company policies and procedures
- Accomplishes information systems and organization mission by completing related results as needed
- Stand by for supporting staff as needed

Customer Satisfaction job (Staff role)
- Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service (2shifts for day support and night support)
- Get approval from the manager if immediate client visit is required by customers
- Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Prepare and complete actions plans
- Implement production, productivity, quality, and customer-service standards
- Identifies customer service trends and determines system improvements
- Analyse variance and initiates corrective actions
- Determines customer service requirements by maintaining contact with customers and visiting operational environments
- Conducts customer satisfaction surveys and forms focus groups ・Improves customer service quality results by studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and analyzing results
- Maximizes customer operational performance by providing help desk resources and technical advice
- Resolves problems and disseminates advisories and warnings
- Detects and diagnoses network problems
- Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations

<Necessary Skill / Experience >
- Thai nationality, Male age 40 – 50 years old
- Bachelor’s Degree or Higher in Engineering field
- At least 10 years’ professional experience working in After-Sales / Service Engineer / Sales Engineer in Robotics or Factory Automation business
- Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology
- English skills for working with Japanese Management level, documentation, and email
- Able to build team
- Communicate well both orally and in writing and demonstrate business acumen in your daily work
- Professional personal appearance
- Have own car with a driver’s license

<Preferable Skill / Experience>
- None

Languages skills
English: Conversational Level
Japanese: None

Workplace Area: MRT Sutisarn, Bangkok
Working Hour: 8:40-17:40(Mon-Fri (Sat: None))

About the Benefits
Salary: 80,000–100,000THB

About the company
Products: Mechatronics,System & Engineering, Robotics
Business Type: General Trading Company;Machinery / Equipment / Plants

About interview


ThailandBangkok Map

Name of person in charge of hiring:

After-Sales Engineer Section Manager

RGF HR Agent

80000 〜 100000 THB

Company overview

RGF HR AgentAfter-Sales Engineer Section Manager RGF HR AgentAfter-Sales Engineer Section Manager

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866

Company profile


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