Call Center Manager

About this Job
Job Highlight
An opportunity to work with a merger company of 2 leading outsourcing companies
An opportunity to be part of a fast growing company
An opportunity to use your ability, knowledge and leadership skill to challenge your own
Work Outline: Responsible for Manager operational duties and providing customer support for quality service


Duties & Responsibilities:
Manage and achieve Contact Center KPIs.
Manage Executive cases.
Analyzing weekly and monthly report.
Analyzing team performance and solution.
Review supervisor / team lead performance and action plan
Attend weekly meeting monthly
Control the call center quality to meet the company standard


Qualifications:
[Must]
Thai nationality, Male/Female, 33-45 years
Bachelor's degree 
At least 5 years of experiences in Call Center Tasks
At least 3 years’ experience in Call Center Management
Knowledge about KPIs 
Be able to analyze team performance 
Be able to handle complaint’s case
Have Service Mind, Communication Skill


Languages skills 
English: Business Level (TOEIC 600 up)
Japanese: None


Workplace Area: BTS Phayathai
Working Hour: 8:30 – 17:30 (Mon-Fri)


About the Benefit
Salary: 50,000 – 70,000 THB Negotiable
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Provident Fund
☒Annual Health Check
☒Monetary assistance 
☒Other benefits will be confirmed 
☒Bonus depends on company profit and individual achievement


About the company
Business Type: Information Technology
Products: Outsourcing (contact center, market research, CRM etc.)

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