Assistant Call Center Manager

About this Job
Job Highlight
An opportunity to work with a merger company of 2 leading outsourcing companies
An opportunity to be part of a fast growing company
 Work Outline: Responsible for assisting Call Center Manager operational duties and providing customer support for quality service




 Duties & Responsibilities:
Manage and achieve Contact Center KPIs.
Manage Executive cases.
Analyzing weekly and monthly report.
Analyzing team performance and solution.
Review supervisor / team lead performance and action plan.
Coaching and support team.
Attend weekly meeting monthly.        
                     
Qualifications:
[Must]
Thai nationality, Male/ Female, Age between 28-40 years old
Bachelor’s Degree
At least 2 years in call center management role
Very good command in English
Able to resolve complaints effectively and able to deal with various people
Customer focused and able to work effectively under pressure
Effective problem solving & decision making skills


Languages skills 
English: Business Level
Japanese: None


Workplace Area: BTS Phayathai
Working Hour: Mon – Fri, 8.30 – 17.00


About the Benefit
Salary: 30,000 – 35,000 THB
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Provident Fund
☒Annual Health Check
☒Monetary assistance 
☒Bonus depends on corporate profit and individual achievement


About the company
Business Type: Information Technology
Products: Outsourcing (contact center, market research, CRM etc.)

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