Support Engineer

About this Job
Job Highlight
Ø  An opportunity to grow with the bestselling independent Japanese SI vendor company
Ø  An opportunity to promote to leader/manager level
Ø  An opportunity to utilize your experience and knowledge in Network integration
Work outline: Responsible for supporting clients





Duties & Responsibilities:
Ø  Receive and Response to customer call/e-mail
Ø  Logging and Tracking the details of customer requests and problems as cases.
Ø  Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement
Ø  Participate and assist in driving the knowledge management process.
Ø  Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed.
Ø  Support user requests that were defined in team scope of work, following service level agreement.
Ø  Provide report to customer, supervisor and project manager upon requests.
Ø  Other tasks as assigned





Qualifications:
[Must]
Thai nationality, Male/female, 23-35 yearsØ  Bachelor's degree in Computer Engineering or any related field
Ø  At least 3 years experiences in IT support and implementation or related field.
Ø  Network (LAN/WAN0 troubleshooting and design)
Ø  Operation system (Window client/server, Linux, Vmware) configuration and troubleshooting
Ø  Security solution and appliance configuration and troubleshooting
Ø  Internet services configuration and troubleshooting





Preferable:
Ø  Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSAwould be an advantage.  





Languages skills
English: Advanced Conversation Level
Japanese: Preferable




Workplace Area: BTS Ploenchit
Working Hour: Shift (Morning shift: 7.30-16.30, Afternoon shift: 11.00-20.00, Night shift: 20.30-8.00*(after05.00 a.m. is OT))





About the Benefit
Salary: 24,000-35,000THB
☒ Social Security Insurance
☒ Accidental and Health insurance
☒ Health insurance
☒ Dental Treatment fee 
☒ Yearly Health Check Up
☒ Marriage Welfare, Funeral Welfare, New born Welfare
☒ Transportation
☒Business trip Allowance 
☒  Cafeteria welfare 
☒  Customer site at upcountry
☒ Provident fund
☒ Shift allowance*after probation
☒Bonus depends on corporate profit and individual achievement





About the company
Business Type: Network support/ System integration
Products: Network support in general in Thailand and other countries/ System Integration in General

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