Member Service Representative (Senior)

Job Description
Member Service Representative (Senior)
(28K-30K) (JO-180406-151321)
Work outline: To ensure that all basic Distributor Services related functions, such as Order Processing, resolve Phone-in inquiries, and various Application Processing can be handled smoothly with accuracy, efficiency and professional services attitude while keeping the Company’s policies and procedure in place.
Duties & Responsibilities:
Process Phone-in, Fax-in, E-mail and mail-in orders from Distributors
Accurate process local and international orders from distributors (in person, over the phone, e-mail, mail-in or fax-in) while provide superb customer service
All basic Order Support Reports.
Ensure all orders processed are fully accurately paid.
Answer all incoming related inquiries from phone-in distributors with accurate feedback. This will include the disbursement of various information, distribution of different promotional flyers, checking volumes, and receiving comments/complaints.
Able to carry out the translation, proof reading, special projects accurately

Qualifications:
[Must]
Thai nationality, Female, age 25-30 years
Bachelor’s Degree
At least 3 year working experience in customer service
Experience in cash handling
Pleasant personality with good interpersonal skills
Ability to provide superb customer service and resolve problems independently under the company’s guidelines
Self-motivated and attentive to details with strong initiative
Ability to work in a resulted-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours maybe required
Good computer literacy (Word/Excel/PowerPoint)



Languages skills
English: Advanced Conversational Level
Japanese: None


Workplace Area: BTS Ploen Chit
Working Hour: Monday to Friday (9:00 – 18:00) working half day on Saturday, twice a month

About the Benefits
Salary: 28,000 – 30,000 THB negotiable
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Provident Fund
☒Annual Health Check
☒Dental Allowance
☒Bonus depends on Company’s Profit


About the company
Business Type: MLM Health Supplement Products Business/ Cosmetics
Products: Nutrition / Vitamins & Supplements

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