Application Support Analyst (Internet/Mobile Baking)

Application Support Analyst (Internet/Mobile Baking) (Negotiation) (SDG-26934)
<Job Responsibilities>
Handle applications support for digital systems; internet, mobile banking
Investigate and debug on issues and incidents escalated by the banks of the group
Find root cause and plan resolution in relation with vendors and other team members
Test delivered bug fixes and carry the resolution until delivery in production
Keep test cases updated and assist customer with user acceptance testing
Communicate with customers, following up on opened issues and prepare status reports
Write user guides and organize training for the banks
Analyze customer change requests and create technical specification from business functional requirements
Other tasks as assigned



<Necessary Skill / Experience >
Thai nationality, Male/ Female, age 25-35 years old
Bachelor’s degree in Information Technology
Must have at least 2 years working experience similar to IT positions
Must be able to communicate in English
Willing to work under international working environment
Technical and functional experience in digital banking domain
Strong technical skills, being able to speak with the development team and investigate deeply in the systems (database queries, technical logs review)
Good writing skills to translate user’s business requests into technical concepts.

<Preferable Skill / Experience>
None

Languages skills
English: Business Level
Japanese: None


Workplace Area: BTS Sala Daeng, Bangkok
Working Hour: 8:00-19:00(Monday - Friday (Flexible hours)

About the Benefits
Salary: Negotiation
About the company
Products: End to end Infrastructure and Applications management around Core Banking, Internet Banking and E-Payments.
Business Type: Software

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