BU Manager (Call Center/Customer Service)

BU Manager (Call Center/Customer Service) (60K-100K) (SDG-35898)
<Job Responsibilities>
 Monitoring P&L of call center/customer service of all projects which currently there are 5 projects for E-commerce/Online platform business with scale of 5-100 headcount
 Analyzing market strategies, requirements, potential, financials, evaluating options
 Ensure that the operation team are working effectively and follow all client service processes
 Manage operational strategies for better performance and client satisfaction, and overall call center/customer service projects such as turnover rate, meeting with clients, abandon rate
 Coach and monitor management team and staff’s performance according to established monitoring standard
 To work and coordinate with Regional/Head Office both clients and own company



<Necessary Skill / Experience >
 Thai nationality, Male/Female, age 30-45 years old
 Bachelor degree in any related fields.
 3-5 years of working experiences managing call center/customer service operation large scale
 Managerial level/team management experience
 Experience working in BPO
 English: Business (JP boss and clients)

<Preferable Skill / Experience>
 Candidate from MOCAP, Teledirect, One To One, Tel2Tell, Advanced Contact Center, other BPOs

Languages skills
English: Business Level
Japanese: None

Workplace Area BTS Asoke, Bangkok
Working Hour: 9:00-18:00(Mon-Fri)

About the Benefits
Salary: 60,000–100,000THB


About the company
Products: Call Center, Business Process Outsourcing, Digital Marketing.
Business Type: Outsourcing Company / BPO Company

ThailandBangkok Map

Name of person in charge of hiring：