Japanese Concierge

Position Summary:
The Concierge directs, or coordinates activities of the Serviced Apartment. He/she is responsible for managing the team of Guest Relations Executives and making sure that the Front Desk offers a warm welcome, speedy and efficient check in and check out.

Responsibilities:
1. Ensures that all guests are attended to at the Front Desk.
2. Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.
3. Assists in answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
4. Monitors record of room availability and guests' accounts using computers.
5. Deals with complaints from customers and ensures that customers are appeased.
6. Ensures that cash advance or cash received upon check out are handled properly by Guest Relation Executives.
7. Performs simple bookkeeping activities, such as balancing cash accounts when needed
8. Performs any other duties as required by the Front Office or Management.
9. Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.

Qualifications:
Diploma in Hospitality.

Experience:
At least 3 years experience in the Front Office position in the hospitality industry.

Attributes:
Sharp, Detailed, Meticulous, Display of cheerful, pleasant and warm disposition.

ThailandChonburiSomerset Habourview Sriracha Map

Name of person in charge of hiring：Petchnoi Narinrat