Section Head of Call Center

Section Head of Call Center (30K-40K) (SDG-40179)
<Job Responsibilities>
 Training, coaching and leading call center representatives as they provide support for customers.
 Ensuring staff members are achieving desired service levels and taking corrective action as needed.
 Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Taking on other tasks or projects to support employees, other managers, and call center operations.



<Necessary Skill / Experience >
 Thai nationality , Male/Female, age 30-40 years old
 Bachelor Degree
 Minimum 5-7 year experience in call center
 Good command of English in communication and writing skill
 Proven experience of managing day to day performance of call center team
 Excellent communication skills across channels, Problem-solving skills, Ability to work independently and find answers.

<Preferable Skill / Experience>
 None

Languages skills
English: Conversational Level
Japanese: None

Workplace Area: Soi Vibhavadi 60(Bang Bua), Bangkok
Working Hour: 8:00-16:30((Mon - Fri) <Saturday Working: Around 1 -2 times/week >)

About the Benefits
Salary: 30,000–40,000THB

About the company
Products: Machine, IT Equipment Financial Leasing, Automobile Leasing, Hire Purchase and Factoring, Test Measurement Equipment
Business Type: Leasing / Consumer Credit

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