Job summary
Job category | Sales / Clerical / Planning / Logistics/Corporate Planning / Business Management / New Business Development |
---|---|
Industry | Other/ |
Employment type | Uncategorized |
Position level | Other |
Number of openings | 1 |
Desired entry time | - |
Required language skill |
English (Conversation) |
Foreign language competence | - |
Working hours | Others |
Welfares / Leave systems |
Work details
Client Support Consultant (30K-40K) (SDG-40063)
<Job Responsibilities>
Under limited supervision, investigate and resolve client incidents and problems; actively manage client case queue
Provide direct phone support to clients when required, log and classify all issues and requests in the call tracking database
Continually work to deepen product and industry knowledge
Manage the case resolution process for clients by following defined procedures and ensuring cases are solved within target response times
Exchange and share knowledge with the team to maximize knowledge and the effectiveness
Identify an escalate problems affecting a number of clients or influencing the timely resolution of one client's enquiry
Contribute to the "How To" knowledge base by authoring required volume of materials of high-quality and accuracy with close attention to detail.
Other tasks as assigned
<Necessary Skill / Experience >
Thai nationality , Male/Female, age 24-30 years old
Bachelor's degree
At least 1 year working experience in financial industry
Experience with investment management applications
At least 1 year of working experience providing on a software product
At least 1 year of working experience providing client support and solving client issues
Able to communicate in English (Foreigners Customers)
Ability to manage high pressure client situations and build trust with the clients
Self-motivated with can do attitude
Outstanding time management skills and attention to details
Ability to troubleshoot details while maintaining the "big picture" view
Ability to synthesize and communicate complex technical issues to non-technical audiences
Ability to communicate well with both internal and external audiences using excellent interpersonal, client management and communications skills
General knowledge to hardware and software technologies related to company's products
Able to work as in shift
<Preferable Skill / Experience>
None
Languages skills
English: Conversational Level
Japanese: None
Workplace Area: BTS Phromphong/ Asoke, Bangkok
Working Hour: 9:00-18:00(Mon-Friday (Have to work in public holiday as well) Working hours 7am-4pm & 2pm-11pm if the public holiday is on weekday the candidate will receive annual leave(s) in lieu of Public Holidays worked)
About the Benefits
Salary: 30,000–40,000THB
About the company
Products: Investment and financial software-enabled services and software for the global financial services industry.
Business Type: General / IT Services
About interview
Liaison
Client Support Consultant
RGF HR Agent
30000 〜 40000 THB