IT help desk staff ( contract 1 year)( เจ้าหน้าที่ซัพพอตไอทีสัญญา 1 ปี)

IT Help Desk Staff (Contract 1 Year) (19K-32K) (SDG-52006)
<Job Responsibilities>
 Provide application and operational support to ensure that client support exceptions are met through first and second level problem determination and resolution efforts.
 Respond to user's concern via telephone, email, facsimile, or video conference prompt and efficiently.
 Accurately log all helpdesk-related information such as Issue Details, Issue Handling History, and User Info.
 Maintain reasonable discipline and decorum in the Help Desk area.
 Perform other functions or prefects, which may be assigned by upper level.



<Necessary Skill / Experience >
 Thai nationality , Male/ Female, age 22-26 years old
 Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, Business Computer or related fields.
 New graduated is welcome
 Experience in IT Support, Call Center, or the other related fields.
 Experience with Microsoft Operating Systems and IT Applications.
 Flexible to working hours (can work during weekend / public holiday and rotation shifts) is a MUST

<Preferable Skill / Experience>
 Experience in telephone support of external customers in resolving the specific the specific problems will be advantage.

Languages skills
English: Conversational Level
Japanese: None

Workplace Area: BTS Ploentjit, Bangkok
Working Hour: 7:00- (6 days/week Morning shift 7:00-16:00 Afternoon shift 11:30-20:30 Night shift 20:00-8:00 Morning shift (07:00 – 16:00 / 07:30 – 16:30) Afternoon shift (11:30 – 20:30) Night shift (20:00 – 08:00))
About the Benefits
Salary: 19,000–32,000THB

About the company
Products: Network support in general in Thailand and other countries/ System Integration in General
Business Type: General / IT Services

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