Customer Service Japanese Speaker

About this Opportunity
Customer Success specialist jobs continue to be on the rise as more businesses are being engaged through social media platform. Customer Success specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide Outstanding Customer Experiences (CX) on high quality advertisement and promotions.

Responsibilities
• Responsible to resolve customer queries in a timely and accurate way through
inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities
in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable aboutsocialmedia products and community standards
• Use market-specific knowledge,signals and insightsto spot and scope scalable solutionsto
improve the support of our community of users
• Identify inefficiencies in workflows and suggestsolutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop waysto improve the overall user
experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global
team

Requirements
• Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
• Prior working experiences in customer-oriented product environment, consulting, or operations
role
• Ability to follow process and collaborate effectively to work in a team
• Excellent written and communication skills in native and English language
• Basic knowledge on Social media platforms as well as Computer operations
Preferred Qualifications
• English must be B1 & above (CEFR Level)
• Inbound calls, email and chat support experience as an advantage
Have exceptional grammar typing accuracy skills – experience with business communication
• Patience when handling tough cases
• High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
• Flexible in shifting schedule

The first stage is an English assessment. The second stage is an interview with our HR team. The final stage is a Japanese interview with the hiring manager. This interview will allow us to assess your ability to communicate effectively in Japanese.

ThailandBangkok1-7 Si Lom Road, Bang Rak, Bangkok 10500 Map

Name of person in charge of hiring：Hafiz Azahar