Customer Service Assistant/Manager

Customer Service Assistant/Manager (25K-45K) (JO-171107-139903)

About this Job

Job Highlight

Ø  An opportunity to work at a famous Japanese automotive logistics company

Ø  An opportunity to utilize your skills to support the company

Work outline: Overall of Customer Service and support a team

 

Duties & Responsibilities:

Ø  Handle customer complaints and provide solutions in order to meet customer satisfaction

Ø  Take care of 3 key job areas; customer service, proof of documents and site administration

Ø  Provide help and assistance to make sure customer orders are handled properly

Ø  Attend meetings with customers and related parties

Ø  Build and retain customer relationships and ensure all customers and clients’ enquiries have been appropriately handled and followed up in a timely manner.

Ø  Coordinate with the operations team on operational activities, issues resolution, process implementation and performance improvement

 

Qualifications:

[Must]

Ø  Thai nationality, Male only, 38-45 years

Ø  Bachelor degree in any related field

Ø  At least 5 years of experiences in warehouse & logistics management field

Ø  Experience in Automotive/Auto part company

Ø  Excellent understanding of customer service concepts

Ø  A good leader with strong analytical and problem-solving skills

Ø  Organized and hands-on person with great attention to details

Ø  Strong interpersonal skills and interaction with people at all levels

Ø  Good command of written & spoken English

 

Preferable:

Ø  Familiar with international freight forwarding market experience and shipping import customer service operations.

 

 

 

Languages skills

English: Advanced conversational level

Japanese: None 

 

Workplace Area: Bangna-Trad Rd. KM.19

Working Hour: 9:00 – 18:00 (Mon-Fri) (work on Saturday every 2 weeks; 3 hours a day) *can be flexible

 

About the Benefit

Salary: 25,000 – 45,000 THB base

☒Social Insurance

☒Accidental and Health insurance OPD/IPD

☒Provident Fund

☒Annual Health Check

☒Monetary assistance

☒Uniform

☒Transportation Allowance

☒OT Allowance

☒Position Allowance

☒Bonus depends on Company’s Profit

 

 

About the company

Business Type: Logistics

Products: International Air Freight Forwarding, International Air, Freight Forwarding, Customs Brokerage, Ocean Freight, Forwarding, Road Freight Forwarding, Intermodal, Freight Forwarding, Land Transport,

Other Incidental Business with the above

 

 

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