Technical Service Section Manager (Robotics)/ผู้จัดการแผนกด้านเทคนิค (หุ่นยนต์อุตสาหกรรม)

Customer Satisfaction Section Manager (60K-80K) (SDG-51465)
<Job Responsibilities>
Team Management (Manager role)
 Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff
 Plans, monitors, appraises, and reviews job contributions of staff ・ Communicates job expectations to staff
 Enforces company policies and procedures
 Accomplishes information systems and organization mission by completing related results as needed
 Stand by for supporting staff as needed
Customer Satisfaction job (Staff role)
 Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service (2shifts for day support and night support)
 Get approval from the manager if immediate client visit is required by customers
 Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
 Prepare and complete actions plans
 Implement production, productivity, quality, and customer-service standards
 Identifies customer service trends and determines system improvements
 Analyse variance and initiates corrective actions
 Determines customer service requirements by maintaining contact with customers and visiting operational environments
 Conducts customer satisfaction surveys and forms focus groups
 Improves customer service quality results

 Maximizes customer operational performance by providing help desk resources and technical advice
 Resolves problems and disseminates advisories and warnings
 Detects and diagnoses network problems
 Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations


<Necessary Skill / Experience >
 Thai nationality ,Male/Female, age 45-48 years old
 Bachelor Degree or Higher in Engineering field
 At least 10 years’ professional experience working in customer service in Robotics or Factory Automation business
 Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology
 English skills for working with Japanese Management level, documentation, and email
 Communicate well both orally and in writing and demonstrate business acumen in your daily work
 Professional personal appearance
 Have own car with a driver’s license

<Preferable Skill / Experience>
 None

Languages skills
English: Conversational Level
Japanese: None

Workplace Area: MRT Sutisarn, Bangkok
Working Hour: 8:40-17:40 (Mon - Fri)

About the Benefits
Salary: 60,000–80,000THB

About the company
Products: Mechatronics,System & Engineering, Robotics
Business Type: General Trading Company;Machinery / Equipment / Plants

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